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Albatross North Apartments is Currently Building a
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Please watch this space while Albatross North Apartments continues improvements.
ALBATROSS NORTH APARTMENTS
FREQUENTLY ASKED QUESTIONS
How do I book an apartment?
Instantly check apartment availability, and make bookings, for all apartments at Albatross North via our website, or calling us on +61 0755724799 or +61 455407967.
Alternatively you can send an email through to albatrossnorth@ozemail.com.au, including your Name, contact Phone Number and dates you would like to book, and we will forward reservation details through to you, to confirm.
BOOK NOW!!! and enjoy the Absolute Beach Front Views at Mermaid Beach 
Where can I find apartment descriptions?
Apartment description, and photos of the apartments, are found in the Digital Compendium on this page.
Please be aware that although you may ask for, or request a specific apartment as a Loyalty Guest/Regular Guest/ or a Direct Guest, and that Albatross North will aim to accommodate your requested apartment Type/ Bedrooms/ Number and Floor. Albatross North will not and does not confirm an apartment until 24 Hours prior to the check in date of the apartment number(s), as many unknown things may and do occur from time to time, where an Owner may request the apartment to be blocked, removed for renovation, or removed for several other reasons from time to time. Issues with regards to repairs and/or maintenance or other unknown circumstances /matters that may occur from the time to a reservation that has been placed in the booking calendar, will be placed into a similar apartment.
In the case for any unforeseen circumstance, your reservation may be required to be moved to an alternative apartment, this will be to similar Apartment, i.e. from a 2 Bedroom Apartment to another 2 Bedroom Apartment.
Can I book a corporate apartment for my business?
Yes.
Albatross North Apartments, welcomes business professionals and tradespeople from local to overseas, whom require apartments in the Gold Coast for a period of time.
Several of whom have stayed for 3,4,5 or 6 months or longer when working in the Gold Coast.
Please contact the Manager by sending an email to albatrossnorth@ozemail.com.au or via
phone +61 (07) 55724799 or Mobile +61 0455407967 to have this quoted for you.
What is the Room rate? What taxes and or additional charges apply?
Room rates and availability display on the Albatross North reservations page, and Calendar during the reservation process.
The total rate, including additional charges and taxes appears on the “Reservation Summary”, Rates do not show any special requests charges.
What age must I be to book an apartment at Albatross North
Generally the minimum age to reserve an apartment at Albatross North is 21 years of age. However the age may vary under specific policy guidelines. A person of the minimum age requirement must be present at the time of check-in and will become the registered guest in the apartment, with pre-authorisation being taken from the registered guest at the time of check in.
What is the maximum number of nights I can book for?
Albatross North Apartments, can arrange for you accommodation from Short Term Holiday, 2 or 3 day weekends, to longer letting of Apartments, long Stays, through to permanent rentals.
Is there Free WIFI?
Yes.
All apartments at Albatross North Apartments, offer free unlimited fast WIFI for the duration of the stay.
Is there Car Parking at Albatross North Apartments
Yes.
There is 1 Designated _ Free Car Park per apartment, which is the same as your apartment number.
Car Parking is in the basement of the Building, which has a height of 2.03meters (2030mm), a Parrado, FWD or delivery Van (Renault Traffic) can fit, however if you have a roof rack and/or an Annex on the top of the vehicle you may not get the vehicle in the basement.
If your vehicle is above 2030mm height, then we suggest you park your vehicle in the ample street parking available by the Life Saving tent 24.
Visitors parking is available in the basement, which is time limited to 6 Hours. Please ensure guest are not parked more than 6 hours, or they will be potentially given an infringement notice and or asked to leave.
Guest Pick up and Drop off area is also available for up to 40mins in the front of Albatross North Building.
Remember: There is usually ample free street parking.
What is the maximum number of guests that can stay in an apartment
Our 2 Bedroom Apartments accommodate up to 4 guests.
Our 3 Bedroom Apartments accommodate up to 6 Guests
On request an additional Rollaway, and or Cot may be able to be provided to some apartments, which will have a daily cost applied of $100.00 per day, or if longer stays please arrange with the Manager 48 hours prior to check in.
Can I extend my booking?
Yes, depending on availability.
If there is availability, you are more than welcome to extend your stay.
Please contact the manager mobile +61 455407967 or email with your request, and we will be in contact with you as soon as possible to confirm.
Can I Check in Early?
Yes, Subject to Availability.
Requests for Early Check-in are honoured by space permits. If Albatross North Apartments is full, we may be unable to grant your request, as Housekeeping will require the time to have the apartment prepared for you.
However you will be invited to store your luggage and enjoy the facilities until your apartment becomes available.
A SMS or email will be sent to you if earlier check in is possible.
Can I Check in Late?
Yes.
Check in times are generally between 2pm and 5pm, however on special request late check in can be arranged.
Latest Check in time being 10pm.
Can I Check Out Early?
Yes.
Check out time is usually before 10am of the day of check out. However if you are checking out early, this can be arranged prior to the day of check out. Special instructions would be forwarded to you 24 hours prior to the day of check out.
Can I Check out Late?
Under Construction
Can I bring my pet?
Unfortunately, you will need to have owners, and Body Corp prior approval for pet stays, this can be very time consuming, in the application process, and suggest it may be best for your pet to have their own holiday arrangements organised.
How can I pay for the accommodation?
Payment can be arranged through direct debit (Electronic Fund Transfer), or via Credit Card – Master Card/Visa.
At this stage we do not accept payment via Bitcoin, or any other means of payment.
All Credit Cards will be subject to a surcharge being applied which will be within the market trends at such time.
If payment is to be made via direct bank transfer then this will be paid in (AUD$) to
Albatross North Bank Details – Trust Account.
DAMSSK PTY LTD TA Albatross North Apartments
DAMSSK STATUTORY TRUST ACCOUNT – REAL ESTATE
Bank: WESTPAC
Branch: Southport
BSB: 034-610
Acct: 423428
Please send via Email albatrossmnorth@ozemail.com.au the remittance advise on the day of payment.
Thank you
Management
Is there a Preauthorisation fund/ Security Deposit / Bond held?
Yes
A pre-authorisation/ security bond, may be required, held and charged to your credit card at the time of check in.
This pre-authorisation as from April 2024 will be $500.00, and will be taken from the cc card of the person that is checking in at the time of check in.
This pre-authorisation is held to cover any loss of keys, possible damages, and other incidental charges.
Please read Terms & Conditions for further information on when the pre-authorisation would be charged out.
Where is reception/office/manager_ Where do I collect the keys?
Under construction
Can I select the apartment I want to stay in?
under construction
Does my apartment have ocean and beach views?
Yes.
Every apartment at Albatross North have Beachfront Ocean Views.
Depending on what level your apartment is on, your views change
Is there air-conditioning/ heating?
Yes,
Apartments offer air-conditioning and heating.
There are a few apartments both 2 & 3 Bedroom – (Non Air-conditioned) identified as such when booking, these apartments offer a fresh cool sea breeze when doors are opened, and both these apartments have Ocean and Hinterland Views, several guests have asked for these apartments in particular.
Where required for the 2 & 3 Bedroom (Non Airconditioned) Apartments, you may opt in for a portable Air conditioner to be supplied during your stay. Simply discuss this option with the manager at Albatross North Apartments.
Other Apartments, can range from fully climate controlled systems, through to fully ducted and independent air-conditioning .
Does my apartment have a laundry or a laundry Service?
Yes all apartments have a Laundry.
All apartments are well equipped with both washing machine and dryer.
Laundry powder is provided, and can be refilled free of charge where required.
Iron/ Iron Board and drying rack
For a Laundry Service,
Try Jim’s Mobile Laundry Services on 131546
or
Splash Laundromat Mermaid Waters 0438 169 251
64 Karbunya Street, Mermaid Waters Queensland 4218
Is there a kitchen in my apartment?
Yes.
There is a fully equipped kitchen, including dishwasher, in every apartment, with quality appliances, and large fridges for the longer stays.
What is included in the Kitchen?
Dishwasher, including dishwasher starter tablets
Dish Cloths, and Dish Soaps
Rubbish Bins and Bags
Coffee Maker/ Coffee Pod Machine
Complimentary
Starter Pack
Coffee Pods
(More can be purchased and supplied during your stay. just ask the manager.)
Tea, Coffee and Sugar.
Salt/Pepper/Oil/Glad wrap/backing paper/Al-foil
Complimentary welcome gift for stays longer than 7 days will also be provided.
Can I prepare and cook my own food?
Yes.
Each apartment features a fully functioning kitchen for you to prepare your own meals.
Alternatively there are many great restaurants not to far from the apartment.
What entertainment options are available in my apartment?
Apartments, have a selection of entertainment options.
All Apartments have smart TV’s
Some apartments have Foxtel
Apartments that do not have Foxtel, have Netflix, Google Tv, or Casting.
Is there a lift?
Yes.
Under construction
is there any wheelchair friendly apartments?
Please discuss your requirements at and before the time of booking, as this can sometimes be arranged for you, depending on apartment availability, and mobility devices that may be required from time to time. There are several apartments that have been able to accommodate for electronic wheel chair and walking frame access.
Do apartments have ensuite bathrooms?
Yes.
All apartments have 2 bathrooms, 1 being an ensuite.
What is provided in the bathrooms?
Basic Toiletries.
Quality Shampoo
Quality Conditioner
Quality Skin/ Hand/ Body Lotion
Hairdryer
Hand Towels/ Bath Towels/ Floor Mats
Does my apartment have a bath?
This will depend on the apartment you have booked.
Several apartments have baths, and some do not.
For apartments that have a bath,
Bath salts, can be easily provided to make your stay more relaxing, free of charge, please ask for these 24 hours prior to your check in.
Are bath towels/hand towels/ floor mats/ beach towels provided?
Yes.
All towels are provided including, beach towels.
Please do not take the white towels out of the apartment.
Is there a service clean?
Yes.
All bedding and towels are supplied for your stay, if you have booked for 7+ nights a weekly, light housekeeping service will apply. This mid stay service includes the changing of sheets, and white towels.
Can I arrange a cot and high chair?
Yes.
Under Construction
Can I smoke in my apartment?
No.
Under Construction
Are parties allowed in the apartments?
No.
Under Construction
Where is the Nearest Medical Centre if I need it?
Alternatively
MEDICAL ASSSISTANCE IF REQUIRED
Mermaid Family Practice / Located at Shop 5, 90 Markeri Street, Mermaid Waters.
Phone: 07 5606 1759
OPENING HOURS are: Monday – Friday 8am – 5pm
Saturday 8am – 12
Walk-ins welcome.
(closed Public Holidays)
For Public Holidays
Address:2431 Gold Coast Hwy, Mermaid Beach QLD 4218
Or
Robina Hospital Address: 2 Bayberry Ln, Robina QLD 4226
Phone: (07) 5668 6000
Gold Coast University Hospital
Gold Coast Private Hospital
Where are some good restaurants and eating areas
Under Construction
The Paddock
Where's the nearest Pub if I need it?
Under Construction
I booked online for accommodation, and haven't received a confirmation. What do I do?
If you have booked via our website, please firstly check your spam and or junk folder to see if it has landed in there.
If there is nothing in these folders, then please contact us via email albatrossnorth@ozemail.com.au, or call +61 0755724799 or Mobile 0455407967, to arrange a reconfirmation of your reservation/booking to be sent to you.
If you have booked via a 3rd party booking platform, please contact them directly for a reconfirmation of the booking.
How can I review and/or modify my reservation before it has been submitted?
Under Construction
How can I review and/or modify my reservation after it has been sent?
Under Construction
Can I obtain a statement for my accommodation?
Yes.
For Direct Bookings
Please forward an email through to albatrossnorth@ozemail.com.au requesting that a statement be provided. If you have the booking number, please also include this in your email.
For 3rd Party Bookings
Please contact the 3rd Party Booking agent for a copy of your reservation statement to be provided.
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How is my Information kept secure? How does Albatross North protect Guest privacy?
Under construction
Do I need to set up an account or Loyalty Guest profile?
Under Construction
I forgot my password, what do I have to do?
Under Construction
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What is the loyalty booking?
Under Construction
How do I become a Loyalty member of Albatross North Apartments?
Under Construction
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Do I need to Send my credit card over the internet to book a reservation?
Under Construction
Is Albatross North Reservation processing secure
Under Construction
Do I need to guarantee my reservation with a credit card or some form of payment?
Yes.
A credit card is required in order to guarantee reservation made online, or over the phone.
The Credit Card used for the reservation will be checked with a licence and or passport on the time the guest will check in.
If the Credit Card is not verified then, your reservation is not guaranteed, and will require additional information to be provided at the time of check-in.
Which Credit Cards can be used to guarantee a reservation?
Visa & Master Card only.
Will my credit card be charged prior to check-in?
Yes.
Payments are made in line with the payment terms of agreement.
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This section is under construction.
Cancelling a 3rd Party Booking site Booking Booking.com)/ Expedia/ Trip Advisor etc.
When and if you require to cancel any third party bookings, these must be cancelled
- In line with the 3rd Party booking sites policy that you have booked with.
- With the Booking Agent that you have booked with
A copy of the cancellation must be provided to Albatross North through the Booking Agent.
On receiving a confirmed cancellation from the 3rd Party Booking sites, Albatross North will then forward a cancellation confirmation email and SMS through to your booking site, and yourself. Only once this has been received by yourself will the booking be confirmed as cancelled.
If the cancelation has not been confirmed then payment will be taken and your booking marked as a No Show Booking, and funds will not be refunded.
This section is under construction. – Please ask for more Details
Albatross North offers a variety of booking policies, that cater to the individuals requirement.
The Cancelation Policy can be more flexible when booking direct with Albatross North Apartments.
All Third Party Booking cancellations are Governed by the third party terms and conditions on booking, and is generally non refundable, or a 14 day Cancelation Policy.
CANCELLATION RULES & FEES
PEAK SEASON –
Easter – (Thursday & Friday Prior to Easter – Easter Monday)
Christmas Season – (1 Week Prior to and After Christmas Day)
Australia Day Weekend
All Other Long Weekends
If a booking is cancelled more than 28 days prior to arrival date, the deposit will be refunded less an Administration Refund fee of $100.00 per apartment.
If a booking is cancelled within the cancellation period (depending on the cancellation period selected when booking), or in the case of a no show, the total booking amount will be forfeited.
Once guests have checked in there is a 100% Strict No Refund Policy.
SPECIAL NOTE:
Cancelation Policy does not apply for Deposits and Full Payments for Advanced Purchase rate bookings. Advanced Purchase bookings are 100% non refundable, Fully prepaid with no cancellation or changes permitted.
NOTE:
All cancellations must be received via email through to the manager albatrossnorth@ozemail.com.au, acknowledged by the manager/ not a receptionist, or via phone call, or SMS and all Cancellations must be approved in writing by the manager.
Any cancelations that do not follow the above process of cancelations will not be treated as a cancellation, and funds will be taken to cover the bookings.
If a guest is known to cancel more than once, then future bookings will require a deposit to be held for no less than 20% of the total booking amount.
All cancellations will be addressed individually at the time of cancellation.
For any medical purpose of cancellation, a medical certificate must be provided, which may be verified by the Dr
All cancellations have a cancellation fee associated to them.
This section is under construction.
Please be aware of the BC rules of Albatross North Apartments.
These include all
“Owners or Occupiers of a lot must take all reasonable steps to ensure that their invitees do not behave in a way likely to interfere with the peaceful enjoyment of the owner or occupier of another lot or any person lawfully using common property.”
Children within Apartments
Albatross North would like to ask everyone to please be aware and mindful of other apartments at all times and the BC rules.
Please ask Children not to
- run, loudly within apartments, (especially on timber floor boards), as noise sometimes can and is heard from the apartment under, or next to you.
- use the fire escapes as a play area. This area is not to play hide and seek, it is there for yours and your children and everyone’s safety. Fire stairs are only to be used in case of emergency they are not there as a common walking area.
- use the Basement car park, for ridding bikes of scooter, this is for parking only.
Please ask children to use the Garden area’s or the beach for playing
Thank you
Management
Schoolies & Parties
This is under construction
In Short Albatross North Apartments has a no Schoolies & party Policy, this is in line to ensure that Albatross North apartments Bylaws are upheld by all that come to enjoy the peacefulness of Albatross North.
Please ensure you do not make excess noise, including loud talking, loud music, Parties, or Schoolies, and or anything that may disturb the peace within the serene areas of Albatross North.
You will be asked to leave if this was to be notified to the Caretaker, or Manager.
Thank You
Management
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Payment
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